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Calling Emergency Roadside Service? Crucial Information You Should Know

Whether you’re the driver or the passenger, your AAA membership provides you with roadside assistance, including towing, tire replacement, refueling, extrication and mobile battery jump/replacement. Support is available 24 hours a day, seven days a week, and AAA makes every effort to respond quickly to your call. AAA also offers a mobile app enabling you to easily request roadside assistance or a battery quote. However, sometimes you will need to wait a little while for AAA to arrive. As soon as you realize you need help, safety should be your number one concern. Here are some safety tips to follow:

  • Take note of your location.
  • If at all possible, move your vehicle to the far right shoulder.

  • Before exiting your vehicle, alert others to your breakdown — call a friend or family member and tell him or her what happened and where you are.

  • Call 1-800-AAA-HELP (222-4357), or use the mobile app to request assistance. You’ll need to provide:

    • Your name, club code, and membership number (from your member card)

    • The make, model, and color of your vehicle

    • The exact location of your vehicle or a close approximation

    • The nature of the trouble (flat tire, won’t start, in ditch, etc.)

    • A phone number where you can be reached

  • Look behind you before getting out of the vehicle and exit carefully, always watching for oncoming traffic. In most circumstances, it is safe to stay in your car.

  • Turn on your emergency flashers, raise your hood, and place flares or markers on the road if you have them. The goal is to make yourself visible to other drivers.

Whether you have a dead battery, have been locked out of your vehicle, run out of gas, or aren't sure of the problem, we are here to help. AAA can quickly provide a tow, access to your car, fuel, a fresh battery, and a myriad of other resources to get you back on the road. To learn more about AAA membership, give us a call at 1-866-593-8626 or visit us at AAA Membership

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