Whatever happened to good, old-fashioned customer service? Though it’s harder to find these days, it’s not gone for good. And as Chris P. from Raleigh shares, it can make all the difference.
When Chris was purchasing a new car last year, he was also considering switching auto insurance providers. A quick Google search led him to AAA. “I didn’t even know that AAA sold insurance, but I knew they had a good reputation,” he recalls.
The deal was sealed once he spoke with AAA rep Matt Konold. When Chris called the AAA 800 number for an initial quote, Matt answered and told Chris he would be his actual representative if he chose AAA. This was a significant departure from Chris’ experience with his previous provider, where he was never assigned an official agent.
Additionally, Matt took the time to clearly explain the coverage without jargon, and Chris contrasts this with the other three insurance companies he contacted, who were only interested in the coverage he had on his previous vehicle, a 12-year old car. “I wanted somebody to explain the new coverage to me and help me make the best decision, and Matt was the only rep to do that,” Chris said. “He provided fantastic customer service.”
Since that initial conversation, Matt and AAA have continued to shine. “I’ve e-mailed him late at night or during the weekend, fully expecting not to receive a response until later, but he responds very quickly, which just cements my loyalty to AAA,” Chris said.
Chris said that in addition to great customer service, the coverage is higher quality, has more features than the previous insurance company, and overall is a much better value. It’s for these reasons that Chris raves about AAA to friends, co-workers and family members.