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Wednesday, July 8, 2020

AAA Customer Testimonial: Samantha F.

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Occasionally we share customer testimonials so others can see how our services have made a difference in the lives of others. Also, everyone loves a feel-good story, and Samantha F.’s experience was so good that she compared it to winning the lottery.
 
Here is her experience, in her own words.
 
I’m writing you this e-mail to let you know what an excellent staff member you have working for your team. I won the insurance quote lottery today when my call was randomly answered by Jason Bryant! As I told him in the beginning of the call, AAA was about the fifth insurance company I was calling for the day. I didn’t know it then, but that was going to be the last call I was going to make!
 
Throughout my tiring and frustrating day of phone calls, not one insurance agent from the other companies offered to go the extra mile to figure out a flaw I have in my motor vehicle report. Jason did, however. He told me he wanted to give me the best possible rate and looking into this problem would help. And that’s exactly what happened!
 
Besides calling my current insurance company to figure out the issue I was having, he was polite, personable and relatable.  His attitude made me feel much more comfortable and the task of giving my information (for the fifth time that day) less dreadful.
 
Excellent, excellent, excellent service! A+++++++
 
Thank you Very much, Jason!
 
I will be contacting Jason on Friday to finalize all paperwork and financial transactions!
 
Your future AAA auto insurance policy holder,
 
Samantha

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